Frequently Asked Questions

Hello there and welcome to our FAQ’s section. This is where we already have answers to your questions even before you ask them. This is all in the bid to give you the best of online shopping experience. You can also contact us for further questions and inquiries. Now, let me take a rundown of some FAQ’s and our answers;

How Do I Search For Products?

This is actually quite easy; you can search for products by simply typing the name or the keyword of the product you wish to purchase in the search bar at the top of any page on the site. We would also advise that you use a general name, description, or keyword when searching for a particular product. This will give you a lot of varieties from our large stock of quality products to choose from. The more precise the keyword, the lesser the number of products you will get on the search page. You can get more details on any product of your choice by clicking on the name or image of the product.

How Do We Calculate Shipping Costs?

These costs are calculated based on two criteria; mode of transport (air, land, or sea), and the weight/volume of the product. Different shipping companies come with different rates. So, we would also advise you do a check on which would be most beneficial and economical for you. Feel free to contact us directly for detailed information on how we calculate shipping costs.

What Is Buyer Protection?

This is a set of rules/guarantees that would make you shop with confidence here on vivinch.com. This is the insurance that covers you as our esteemed customer. We are poised to giving you the best of online shopping experience, hence we drafted out this buyer protection bill. How and when are you protected as a buyer?

You are protected when;

  • Your item(s) don’t arrive within the stipulated time.
  • The item(s) you receive is not what you initially ordered.
  • When the item(s) you receive with the assurance that it was original turned out to be fake.
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