Common purchase queries answered

Orders and Shipping

That depends on the country you are living. Generally the shipping time is between 5 to 20 days depending on the shipping company.

Click on the “Sign in or Register” icon at the top of the page where you will be directed through the processes of creating an account. 

You can change your shipping address only for orders that have not shipped out. Please send us a message on your new shipping address with proof of your purchase.

Knowing your order status has never been this easy! Simply go on https://vivinch.com/track-order/ and get the all the tracking information

No. While it may be more convenient for future orders, we prefer to take every possible action to eliminate security risk.

Probably yes as we ship to more than 200 countries. Please email us on info@vivinch.com if you want to find out.

In most cases, yes. Your items may not come in one package if the items are shipped out from different cities

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