Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
That depends on the country you are living. Generally the shipping time is between 5 to 20 days depending on the shipping company.
Click on the “Sign in or Register” icon at the top of the page where you will be directed through the processes of creating an account.
You can change your shipping address only for orders that have not shipped out. Please send us a message on your new shipping address with proof of your purchase.
Knowing your order status has never been this easy! Simply go on https://vivinch.com/track-order/ and get the all the tracking information
No. While it may be more convenient for future orders, we prefer to take every possible action to eliminate security risk.
Probably yes as we ship to more than 200 countries. Please email us on firstname.lastname@example.org if you want to find out.
In most cases, yes. Your items may not come in one package if the items are shipped out from different cities
If you need to swap an item
Returns and Exchanges
If you received the wrong item, contact our customer support and you may either return it for a refund or exchange for the correct item.
If your order arrived damaged, contact our customer support and depending on the nature of the damage we will take the appropriate action to insure that you receive a fully undamaged product.
When customer support issues you a return authorization, it will include a return address based on where you are located.
If it hasn’t shipped, contact our customer support either on the “Contact Us” page or by email.
Yes. We won’t process your credit card until we have inventory available to ship to you.